Terms of Service

These Terms of Service (“Terms”) govern your use of the WAVE app and website (together, “WAVE”), operated by Arvon Group Ltd. By creating an account or using WAVE, you agree to these Terms. If you don’t agree, please don’t use WAVE.

1. Eligibility

You must be at least 16 years old to create a WAVE account. Individual events may set their own, higher age requirements for entry — it is your responsibility to check before buying a ticket, and WAVE is not liable for entry being refused at the door for not meeting a venue’s age policy.

2. Your account

You’re responsible for keeping your login credentials secure and for all activity under your account. Tell us immediately at hello@arvongroup.co.uk if you suspect unauthorised access.

3. Who you’re buying from

WAVE is a technology and payment platform, not the seller of the ticket. When you buy a ticket, you enter into a contract with the event organiser, who is the seller and who is responsible for the event taking place as listed, for admission, and for their own tax obligations on the price you pay. WAVE facilitates the transaction, processes your payment (via Stripe), issues and secures your digital ticket, and charges the organiser a platform commission — WAVE does not buy, resell, or take ownership of any ticket.

4. Buying tickets

• Ticket prices are set by the event organiser, inclusive of any tax they are required to charge, and shown in full before you confirm purchase. If and when WAVE introduces its own service fee on primary ticket sales, it will be shown separately at checkout before you pay — no such fee exists today.
• A ticket is a licence to attend, granted by the organiser — not a transferable security or financial instrument.
• Each ticket carries a unique QR code. Anyone who presents a valid, unused code first will be admitted — keep your ticket private.
• Reselling tickets above face value, or through any platform not authorised by WAVE or the organiser, is prohibited and may void the ticket.

5. Right of withdrawal — why there’s no 14-day cooling-off period

Under EU and UK consumer law, you would normally have a 14-day right to withdraw from an online purchase. That right does not apply to event tickets, because your purchase is a contract for services related to leisure activities tied to a specific date or period of performance — the event date — which is a recognised exemption from the withdrawal right. By completing your purchase, you acknowledge this exemption and agree that, once your order is confirmed, you cannot cancel it for a change of mind or claim a refund on that basis. This does not affect your right to a refund if the event is cancelled (see §6) or your other statutory consumer rights, which are not affected by this clause.

6. Refunds and cancellations

• Because of the exemption in §5, WAVE and organisers do not offer refunds for a change of mind.
• If an event is cancelled by the organiser, all paid ticket holders are automatically refunded the full ticket price to the original payment method, and the ticket is invalidated immediately — this happens automatically and is not something you need to request.
• If an event is postponed, existing tickets remain valid for the new date unless the organiser states otherwise.
• You cannot refund your own ticket. If you can no longer attend, check whether the organiser allows transfers, or list it for resale at or below face value through WAVE.

7. Organiser tools and terms

If you use WAVE to create and sell tickets to your own event, you are the seller of those tickets (see §3) and additionally responsible for the accuracy of your event listing, complying with local licensing and safety law for your venue, your own tax and fiscalisation obligations on ticket revenue, and honouring every valid ticket sold through the platform. Organisers are subject to the separate WAVE Organiser Terms, which they accept before receiving payouts.

8. Acceptable use

You agree not to:

• Use WAVE for any unlawful purpose, or to harass, defraud, or impersonate anyone.
• Attempt to access another user’s account or ticket without authorisation.
• Interfere with, reverse-engineer, or scrape the app or its infrastructure.
• Use bots or automation to bulk-purchase tickets for resale.

We may suspend or terminate accounts that violate these Terms.

9. Intellectual property

The WAVE name, logo, and app design are the property of Arvon Group Ltd. Event imagery and descriptions belong to their respective organisers. You may not reproduce WAVE’s brand assets without permission.

10. Disclaimer

WAVE is provided “as is.” We work to keep listings accurate and the app reliable, but we don’t guarantee that events will go ahead as listed, that the app will be error-free, or that uninterrupted access is always available. WAVE is not responsible for the conduct of venues, organisers, or other attendees at an event.

11. Limitation of liability

To the extent permitted by law, Arvon Group Ltd’s total liability to you for any claim arising from your use of WAVE is limited to the amount you paid for the ticket(s) or service giving rise to the claim. We are not liable for indirect or consequential loss.

12. Governing law

These Terms are governed by the laws of England and Wales. If you are a consumer resident in the EU/EEA, mandatory consumer-protection laws of your country of residence may also apply and are not affected by this clause.

13. Changes

We may update these Terms as WAVE evolves. We’ll notify you of material changes in the app. Continued use after a change takes effect means you accept the updated Terms.

14. Contact

Questions about these Terms can be sent to hello@arvongroup.co.uk.