Terms of Service

These Terms of Service (“Terms”) govern your use of the WAVE app and website (together, “WAVE”), operated by Arvon Group Ltd. By creating an account or using WAVE, you agree to these Terms. If you don’t agree, please don’t use WAVE.

1. Eligibility

You must be at least 16 years old to create a WAVE account. Individual events may set their own, higher age requirements for entry — it is your responsibility to check before buying a ticket, and WAVE is not liable for entry being refused at the door for not meeting a venue’s age policy.

2. Your account

You’re responsible for keeping your login credentials secure and for all activity under your account. Tell us immediately at hello@wave.app if you suspect unauthorised access.

3. Buying tickets

• Ticket prices are set by the event organiser and shown, including any WAVE service fee, before you confirm purchase.
• A ticket is a licence to attend, granted by the organiser — not a transferable security or financial instrument.
• Each ticket carries a unique QR code. Anyone who presents a valid, unused code first will be admitted — keep your ticket private.
• Reselling tickets above face value, or through any platform not authorised by WAVE or the organiser, is prohibited and may void the ticket.

4. Refunds and cancellations

• All sales are final. WAVE does not offer refunds for change of mind.
• If an event is cancelled by the organiser, ticket holders will be refunded the ticket price (excluding, where applicable, non-recoverable service fees) to the original payment method.
• If an event is postponed, existing tickets remain valid for the new date unless the organiser states otherwise.

5. Organiser tools

If you use WAVE to create and sell tickets to your own event, you are additionally responsible for the accuracy of your event listing, complying with local licensing and safety law for your venue, and honouring every valid ticket sold through the platform. WAVE facilitates the transaction but is not the organiser of your event.

6. Acceptable use

You agree not to:

• Use WAVE for any unlawful purpose, or to harass, defraud, or impersonate anyone.
• Attempt to access another user’s account or ticket without authorisation.
• Interfere with, reverse-engineer, or scrape the app or its infrastructure.
• Use bots or automation to bulk-purchase tickets for resale.

We may suspend or terminate accounts that violate these Terms.

7. Intellectual property

The WAVE name, logo, and app design are the property of Arvon Group Ltd. Event imagery and descriptions belong to their respective organisers. You may not reproduce WAVE’s brand assets without permission.

8. Disclaimer

WAVE is provided “as is.” We work to keep listings accurate and the app reliable, but we don’t guarantee that events will go ahead as listed, that the app will be error-free, or that uninterrupted access is always available. WAVE is not responsible for the conduct of venues, organisers, or other attendees at an event.

9. Limitation of liability

To the extent permitted by law, Arvon Group Ltd’s total liability to you for any claim arising from your use of WAVE is limited to the amount you paid for the ticket(s) or service giving rise to the claim. We are not liable for indirect or consequential loss.

10. Governing law

These Terms are governed by the laws of England and Wales. If you are a consumer resident in the EU/EEA, mandatory consumer-protection laws of your country of residence may also apply and are not affected by this clause.

11. Changes

We may update these Terms as WAVE evolves. We’ll notify you of material changes in the app. Continued use after a change takes effect means you accept the updated Terms.

12. Contact

Questions about these Terms can be sent to hello@wave.app.